Thurston County Comcast Franchise Agreement: What You Need to Know

The Thurston County Comcast Franchise Agreement is an important document that outlines the terms and conditions for Comcast`s cable television and broadband internet services in the Thurston County area. This agreement has been in effect since 2008 and has undergone several revisions in the years since.

If you`re a resident or business owner in Thurston County, it`s important to understand the terms and conditions of this agreement, as it can impact the availability and quality of your cable and internet services. Here are some key points to keep in mind when it comes to the Thurston County Comcast Franchise Agreement:

Franchise Fees

One of the primary components of the franchise agreement is the franchise fee. This is a fee that Comcast pays to the local government for the right to operate in the area. In Thurston County, this fee is currently set at 5% of Comcast`s gross revenue in the area. This revenue is generated by Comcast`s cable television and broadband internet services.

Service Area

The franchise agreement also outlines the specific service area where Comcast is permitted to operate. In Thurston County, this includes the cities of Olympia, Lacey, Tumwater, and Yelm, as well as several unincorporated areas of the county. The agreement also specifies which types of services Comcast is allowed to offer within this area.

Customer Service

The franchise agreement includes provisions for customer service, including response times for service requests and call center availability. Comcast is required to maintain a local customer service office in Thurston County, staffed by trained representatives who can assist with technical support, billing issues, and other customer concerns.

Network Upgrades

The franchise agreement also requires Comcast to make regular upgrades to its network infrastructure in Thurston County. This includes replacing outdated equipment, expanding its broadband network to serve more customers, and adding new services and features as they become available.

Renewal and Review

The franchise agreement is typically renewed every ten years, after a review process by the local government. This gives the government an opportunity to evaluate Comcast`s performance over the previous decade, and to negotiate any changes to the agreement for the next ten-year period.

In conclusion, the Thurston County Comcast Franchise Agreement is an important document that outlines the terms and conditions for Comcast`s cable television and broadband internet services in the area. By understanding the franchise fee, service area, customer service provisions, network upgrades, and renewal and review process, you can stay informed about your options and ensure that you are getting the best possible service from Comcast.